Orders are processed within 1–2 business days. Once shipped, delivery typically takes 6–12 business days, depending on your location.

Yes, we ship across the United States and to select countries internationally. Available destinations and any shipping costs are shown at checkout.

As soon as your order ships, you'll receive a confirmation email with a tracking link so you can follow it every step of the way.

We offer free standard shipping on every order. Faster shipping options may be available at checkout depending on your location.

Contact us as soon as possible at contact@bralow.com. If your order hasn't shipped yet, we'll update the address for you.

During peak periods or due to carrier delays, delivery can occasionally take longer than expected. If your order hasn't arrived within 30 days, reach out and we'll look into it right away.

You have 30 days from the date of delivery to return an item. Items must be unworn, unwashed, and in their original packaging with tags attached.

Yes, as long as it meets the return conditions above, you're welcome to return it for any reason within the 30-day window.

Email us at contact@bralow.com with your order number and the reason for your return, and we'll guide you through the next steps.

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect due to our error.

We're sorry for the inconvenience. Email us a photo of the item along with your order number, and we'll arrange a free replacement or a full refund.

We don't process direct exchanges at this time. Simply return your item for a refund and place a new order for the size or color you'd like instead.

Once your return is received and inspected, we'll notify you by email. Approved refunds are issued to your original payment method and can take up to 30 days to appear, depending on your bank.

For hygiene reasons, some items may be marked as final sale on the product page. This will always be clearly noted before you complete your purchase.

Each product page includes a size guide with detailed measurements to help you choose the right fit before ordering.

No worries — you can return it within 30 days for a refund and reorder your correct size, as long as it's unworn with tags attached.

Of course. Email us at contact@bralow.com with your usual size and the item you're interested in, and we'll help you pick the best fit.

Always check the care label sewn into each garment. Most of our knitwear and dresses can be machine washed cold on a gentle cycle, while wool coats and structured outerwear are best kept fresh with dry cleaning or spot cleaning.

Not always — delicate knits, wool coats, and pieces with lace or embellishment should be hand washed or dry cleaned to keep their shape and finish. Always check the label first.

We accept all major credit and debit cards, processed securely at checkout.

No hidden fees — the price you see at checkout, including free standard shipping, is the price you pay. Duties may apply on select international orders.

Because orders are processed automatically, we're unable to make changes or cancellations once an order is placed. Please double-check your order before confirming.